At Urrban Hub (“we,” “our,” “us”), accessible through urrbanhub / Urrban Hub, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, place an order, contact us, or otherwise interact with our services.
By using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following categories of personal and non-personal information:
A. Personal Information You Provide
When you use our website, place an order, contact us, subscribe to updates, or interact with customer support, we may collect:
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Full name
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Billing and shipping address
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Email address
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Phone number
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Order and transaction details
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Payment-related information (processed securely by third-party payment providers; we do not store full card details unless expressly stated by the payment processor)
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Messages, support requests, or communication details
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Any other information you voluntarily provide to us
B. Automatically Collected Information
When you browse our website, certain information may be collected automatically, such as:
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IP address
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Browser type and device information
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Operating system
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Pages viewed and time spent on the website
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Referring websites or sources
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Cookies, analytics data, and usage information
C. Order & Account Information
We may maintain records related to:
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Purchase history
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Delivery details
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Refund, return, and exchange history
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Wishlist/cart interactions (if applicable)
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Account login details if account creation is available on the store
2. How We Use Your Information
We may use your information for the following purposes:
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To process, confirm, and fulfill orders
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To arrange shipping, delivery, returns, and customer support
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To communicate order updates, service notifications, and support responses
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To improve website performance, shopping experience, and product offerings
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To detect fraud, misuse, unauthorized transactions, or security issues
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To personalize user experience and improve customer service
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To send promotional communications, offers, newsletters, or marketing updates where permitted by law or with your consent
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To comply with legal obligations and resolve disputes
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To maintain internal records, analytics, and business operations
3. Payment Information
Payments made on our website may be processed through secure third-party payment gateways or payment service providers. We do not independently store sensitive card or payment credentials unless specifically stated by the payment service provider’s process.
We encourage customers to review the privacy and security policies of the payment gateway used at checkout.
4. Sharing of Information
We do not sell your personal information to third parties. However, we may share your information with trusted third parties where necessary for operating our business, including:
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Payment processors and payment gateway providers
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Shipping, logistics, and courier partners
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Website hosting and eCommerce platform providers (such as Shopify or connected apps/services, where applicable)
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Marketing, analytics, customer support, or technical service providers
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Legal, regulatory, or law enforcement authorities where required by law
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Professional advisors, auditors, or service providers assisting in business operations
Such third parties are expected to process information only as necessary for the services they provide and in accordance with applicable obligations.
5. Cookies and Tracking Technologies
Our website may use cookies, pixels, tags, and similar technologies to:
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Remember user preferences
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Improve website functionality and performance
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Analyze traffic and user behavior
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Personalize content or promotions
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Support cart, checkout, and store operations
You may choose to disable cookies through your browser settings. However, doing so may affect certain website features or shopping functionality.
6. Data Retention
We may retain your personal information for as long as necessary to:
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Fulfill orders and provide services
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Maintain transaction and business records
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Comply with legal, tax, accounting, and regulatory obligations
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Resolve disputes and enforce our policies
When information is no longer required, we may delete, anonymize, or securely store it as permitted by applicable law.
7. Data Security
We take reasonable administrative, technical, and organizational measures to help protect your personal information from unauthorized access, misuse, loss, disclosure, or alteration. However, no method of transmission over the internet or electronic storage system is completely secure, and we cannot guarantee absolute security.
Customers are responsible for maintaining the confidentiality of their account credentials where account access is available.
8. Third-Party Services and Links
Our website may contain links to third-party websites, applications, services, or tools. We are not responsible for the privacy practices, content, or policies of such third parties. Your interaction with those websites or services is governed by their own privacy policies and terms.
9. Your Rights and Choices
Depending on your location and applicable laws, you may have rights regarding your personal information, including:
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The right to access the personal data we hold about you
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The right to request correction of inaccurate or incomplete information
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The right to request deletion of your personal information, subject to legal and business obligations
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The right to opt out of promotional or marketing communications
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The right to request information about how your data is processed, where legally applicable
To exercise any privacy-related request, you may contact us using the details below. We may request verification of identity before processing certain requests.
10. Children’s Privacy
Our website is not intended for children under the age required by applicable law to provide valid consent for data processing. We do not knowingly collect personal information from children without appropriate legal authorization. If you believe a child has provided personal information to us, please contact us so we can review and take appropriate action.
11. International Data Processing
If you access our website from a location outside the country where our operations or service providers are based, your information may be transferred to, stored in, or processed in other jurisdictions where data protection laws may differ from those in your location. By using our services, you acknowledge such transfer where permitted by law.
12. Changes to This Privacy Policy
We reserve the right to update, revise, or modify this Privacy Policy at any time to reflect changes in business operations, legal requirements, technologies, or services. Any updates will be posted on this page with the revised “Last updated” date. Continued use of the website after changes are posted constitutes acceptance of the updated Privacy Policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
Urrban Hub
Email: support@urrbanhub.co
By using our website, you acknowledge that you have read and understood this Privacy Policy.