Shipping policy

Thank you for shopping with Urrban Hub. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing

  • Orders are typically processed within 1–3 business days after payment confirmation.

  • Orders are not processed, shipped, or delivered on Sundays or public holidays.

  • During periods of high order volume, processing times may be slightly delayed.

Once your order has been shipped, you will receive a shipping confirmation email with tracking details (where available).

2. Shipping Locations

We currently ship across India.

At this time, we do not offer international shipping unless otherwise stated on our website.

3. Delivery Time

Estimated delivery times:

  • Metro Cities: 3–7 business days

  • Other Cities and Towns: 5–10 business days

  • Remote Locations: 7–14 business days

Delivery times are estimates and may vary depending on courier operations, weather conditions, public holidays, or other unforeseen circumstances.

4. Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout before payment.

  • Promotional free shipping offers may be available from time to time and will be clearly communicated on our website.

5. Order Tracking

Once your order is shipped, tracking information will be sent to your registered email address or phone number.

Customers can use the provided tracking details to monitor the shipment status directly through the courier partner's website.

6. Delayed Deliveries

While we strive to deliver all orders within the estimated timeframe, delays may occasionally occur due to:

  • Courier service disruptions

  • Weather conditions

  • Public holidays

  • Natural disasters

  • Unexpected operational issues

Urrban Hub is not liable for delays caused by third-party shipping providers.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

If incorrect or incomplete information is provided:

  • Delivery may be delayed.

  • Additional shipping charges may apply.

  • We may be unable to process refunds for orders delivered to an incorrect address provided by the customer.

8. Failed Delivery Attempts

Courier partners may make multiple delivery attempts.

If delivery cannot be completed due to:

  • Customer unavailability

  • Incorrect address

  • Refusal to accept delivery

the package may be returned to us.

In such cases, reshipping charges may apply before the order can be shipped again.

9. Damaged Packages

If your package arrives visibly damaged:

  • Please take photos before opening the package.

  • Contact us within 48 hours of delivery.

  • Email us at support@urrbanhub.co with your order number and supporting photos.

We will investigate the issue and provide an appropriate resolution.

10. Lost Shipments

If your tracking information shows no movement for an extended period or indicates a lost shipment, please contact us.

We will coordinate with the courier partner to investigate and resolve the issue.

11. Contact Us

For shipping-related questions, please contact:

Urrban Hub
Website: urrbanhub.shop
Email: support@urrbanhub.co

We reserve the right to update or modify this Shipping Policy at any time without prior notice.